Returns & Refunds
Limited Sneakers offers a 14-day returns period on eligible items. Refunds are processed within 3 business days of inspection, and all orders are fully tracked and insured.
To request a return or exchange, email returns@limitedsneakers.co.uk with your order number. Our returns address is provided on request, so please contact us before sending anything back.
How to return (UK customers)
- 01
Request your return
Email returns@limitedsneakers.co.uk with your order number within 14 days of delivery, or submit a request through your account.
- 02
Receive instructions
We will respond within 3 business days with the return address and instructions.
- 03
Send it back
Within 14 days of your request, using a tracked and insured service and a protective outer box. Please do not tape or label the product packaging itself.
Return postage is the customer's responsibility unless, in the unlikely event, the item is faulty or incorrect. Returned parcels remain the customer's responsibility until they are received by us, so please retain your proof of postage.
Refunds
- Refunds are issued to the original payment method within 3 business days of inspection.
- Standard delivery charges are refunded where the full order is returned.
- Store credit is available on request as an alternative to a refund.
Condition of returns
Items must be returned in the same condition in which they were received. Where an item has been used, opened or is incomplete, the refund will be reduced to reflect its loss in value, up to the full purchase price. Any reduction will be confirmed in writing, with photographs, before the refund is processed.
Collectibles
Pokémon, Labubu, blind boxes and all other collectibles are considered new only while factory sealed. Items that have been opened, unsealed or tampered with are treated as used and are normally not eligible for a refund. Pack contents are random, and the cards or figures received are not grounds for a refund.
Electronics
Electronics must be returned factory sealed to receive a full refund. Opened items are treated as used and the refund will be reduced accordingly. Items that have been set up, registered, locked to an account, or had included codes redeemed will be reduced further. Sealed games and software cannot be returned once opened.
Sneakers & clothing
Items must be unworn and unused, with all tags, the original box and accessories.
All items are photographed, and serial numbers recorded, prior to dispatch. For luxury goods, we also record date codes and microchip details, and film each order being packed. Any luxury item sent back to us, including for a fault, is filmed on opening and verified by our authenticators before any refund or replacement is issued. Returns that do not match our records will not be refunded.
Unsellable returns: Items returned worn, without their original packaging, or visibly marked, creased or damaged, including from trying on, will either be returned to you at your cost or have the refund reduced to reflect their loss in value. Items sent to any address other than the one we provide remain your responsibility.
Non-returnable items
Unless faulty, we are unable to refund or exchange the following:
- Luxury goods, including Chanel, Hermès, Goyard and Louis Vuitton. These items are final sale and are not eligible for return, exchange or refund.
- Fragrances, cosmetics and beauty products, including fragrance and beauty advent calendars, once the cellophane or seal has been removed.
- Sealed games, software, DVDs and CDs, once unsealed.
- Pokémon, Pop Mart (including Labubu) and all other collectibles, once opened, unsealed or tampered with.
- Items sold as faulty, damaged or opened box, for the condition described in the listing.
- Items purchased in person, for example at events.
Faulty, damaged or incorrect items
Please contact us with your order number and photographs. Faulty items reported within 30 days of delivery are eligible for a full refund. After 30 days, we will first offer a repair or replacement. Missing contents in sealed packs are treated as a fault.
If you receive an incorrect item, we will send the correct item or issue a full refund at no cost to you. We cover return postage for all faulty and incorrect items. Minor variations that are normal for the brand, such as small glue or box marks, are not considered faults.
Exchanges
Size exchanges are available, subject to stock. Please contact returns@limitedsneakers.co.uk, and any price difference will be charged or refunded, as prices can vary by size. Alternatively, place a new order and return the original item as set out above.
Pre-orders
Pre-orders may be cancelled at any time before the specified date for a full refund.
More information
Returns (EU customers)
EU customers are entitled to a statutory right of withdrawal under EU consumer law.
- Right of withdrawal: You may withdraw from your order within 14 days of receiving the goods, without giving a reason. Where an order is delivered in several parcels, this period begins when the final item is received.
- How to withdraw: Email returns@limitedsneakers.co.uk with your order number and a clear statement that you wish to withdraw, or submit a request through your account.
- Cancellation before dispatch: Orders cancelled before dispatch receive a full refund, including delivery.
- Returning the goods: Goods must be returned within 14 days of notifying us. Return postage is the customer's responsibility. Please use a tracked and insured service and mark the parcel as returned goods.
- Refunds: Refunds are issued to the original payment method, including standard delivery, within 14 days of receiving the goods or proof of postage, whichever is earlier.
- Condition: You are liable for any loss in value caused by handling beyond what is necessary to establish the nature of the goods. The conditions for collectibles and electronics set out above apply.
- Exceptions: Sealed games and software cannot be returned once unsealed.
- Faulty goods: Your statutory legal guarantee applies, which is a minimum of two years within the EU.
Delivery
Safe-place and neighbour delivery are switched off by default. If you ask us or the courier to leave your parcel in a safe place or with a neighbour, it becomes your responsibility once delivered there.
Wear and tear
We are a retailer, not the manufacturer, and are not responsible for normal wear and tear after purchase. We recommend using crease protectors for trainers and following the care label on clothing.
Additional information
- International customers: The same 14-day process applies. Customers are responsible for return postage and customs documentation.
- Business customers: Orders placed by businesses, traders or resellers are not covered by consumer cancellation rights and are final unless agreed in writing. Faulty or incorrect items will always be resolved.
- In-person purchases: Items purchased in person, for example at events, are not covered by the 14-day cancellation right and cannot be refunded or exchanged unless faulty.
- Cancellation form: To cancel, you may email: "I hereby give notice that I cancel my order [number], ordered/received on [date]", including your name, address and the date.
- This policy does not affect your statutory rights.
General enquiries
Registered office
LMTDSNKRS LTD, 178 Merton High Street, London SW19 1AY
Thank you for shopping with Limited Sneakers
Last updated: October 2026